Privacy Policy

Introduction

Link-swan respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard information when you visit our website or engage our services.

Information We Collect

Personal Information

When you book a travel route or contact us, we may collect:

• Name and contact details
• Email address
• Travel preferences and requirements
• Dietary restrictions or medical information relevant to your journey
• Payment information for booking purposes

Automatically Collected Data

When you visit our website, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on site
• Referring website information
• Cookie data (see our Cookies Policy)

How We Use Your Information

We use collected information to:

• Process and confirm your booking requests
• Communicate with you about your journey details
• Improve our website and service offerings
• Send relevant updates about Australian travel experiences (with your consent)
• Comply with legal obligations

Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Service providers who assist with tour operations (accommodation, transportation)
• Payment processors for transaction completion
• Legal authorities when required by law

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Your Rights

Under Australian privacy law, you have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Withdraw consent for marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Booking records are typically maintained for seven years for accounting and legal purposes.

International Data Transfers

Your information is primarily stored and processed in Australia. If data is transferred internationally, we ensure appropriate safeguards are in place to protect your information.

Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children without parental consent.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised date.

Contact Information

For privacy-related questions or to exercise your rights, contact us at:

[email protected]
127 Bourke Street, Melbourne, VIC 3000, Australia