GDPR Compliance

Introduction

While Link-swan operates primarily in Australia, we recognize that visitors from the European Union may access our website and services. This page outlines our commitment to GDPR compliance for EU residents.

Legal Basis for Processing

We process personal data on the following legal grounds:

• Consent: When you voluntarily provide information through our booking forms or subscribe to communications
• Contract Performance: To fulfill booking agreements and provide travel services
• Legitimate Interests: To improve our services and maintain website functionality
• Legal Obligation: To comply with applicable laws and regulations

Your GDPR Rights

If you are an EU resident, you have the following rights regarding your personal data:

Right to Access

You may request confirmation of whether we process your personal data and obtain a copy of that data.

Right to Rectification

You can request correction of inaccurate or incomplete personal information.

Right to Erasure

You may request deletion of your personal data when it is no longer necessary for the purposes collected, or when you withdraw consent.

Right to Restrict Processing

You can request limitation of how we process your data in certain circumstances.

Right to Data Portability

You may request transfer of your data to another organization in a structured, commonly used format.

Right to Object

You can object to processing based on legitimate interests or for direct marketing purposes.

Rights Related to Automated Decision-Making

We do not engage in automated decision-making or profiling that produces legal effects concerning you.

Exercising Your Rights

To exercise any of these rights, contact us at [email protected] with:

• Your full name and contact details
• Description of your request
• Verification of your identity

We will respond to your request within 30 days of verification.

Data Protection Officer

For GDPR-related inquiries, you may contact our privacy team at [email protected].

International Data Transfers

If your data is transferred outside the EU, we ensure appropriate safeguards are implemented, such as:

• Standard contractual clauses approved by the European Commission
• Adequacy decisions for countries recognized as providing adequate protection
• Consent where applicable

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in our Privacy Policy or as required by law. Booking records are typically retained for seven years.

Complaints

If you believe we have not handled your personal data in accordance with GDPR, you have the right to lodge a complaint with your local supervisory authority in the EU.

Cookies and Tracking

We use cookies on our website. For detailed information about cookies and how to manage them, please see our Cookies Policy.

Children's Data

We do not knowingly collect or process personal data from individuals under 16 without verifiable parental consent.

Updates to This Statement

We may update this GDPR compliance statement to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised date.

Contact Information

For questions about GDPR compliance or to exercise your rights:

Email: [email protected]
Address: 127 Bourke Street, Melbourne, VIC 3000, Australia